Frequently Asked Questions (FAQs)

Got a question? You're in the right place! We've answered some of the most common questions our customers ask. If you still need help, feel free to reach out to us—we'll be happy to assist you.

Do you deliver across Pakistan?

Yes! We deliver to customers all over Pakistan.

How long will it take to receive my order?

We usually process orders within 1–2 working days, and delivery normally takes 3–7 working days, depending on your city and the courier service.

Can I return my order?

Of course. If you're not satisfied with your purchase, you can request a return within 14 days of receiving your order.

To be eligible, the item must be unused, unwashed, and returned in its original condition with all tags attached.

How do I request a return?

Simply contact our customer support within 14 days of receiving your order. Share your order number, and we'll guide you through the return process.

When will I receive my refund?

Once we receive and inspect your returned item, we'll process your refund if it meets our return policy. The time it takes for the refund to reach you may vary depending on your payment method.

Can I exchange an item?

Yes. If you receive the wrong item or a damaged product, please get in touch with us as soon as possible. We'll do our best to arrange an exchange or replacement, depending on product availability.

Which payment methods do you accept?

We offer the payment options available at checkout. These may include Cash on Delivery (COD) and other secure payment methods.

Will the product look exactly like the pictures?

We do our best to show every product as accurately as possible. However, slight differences in color may occur because of screen settings or lighting during photography.

What should I do if I receive the wrong or a damaged item?

We're sorry if that happens. Please contact us as soon as possible with your order number and a few clear photos of the item. We'll review the issue and help you resolve it as quickly as possible.

How can I contact Naaz Attire?

You can contact us through our official customer support channels anytime. Whether you have a question before placing an order or need help afterward, we're always happy to assist.

Still Need Help?

If your question isn't listed here, don't worry! Just get in touch with us, and our team will be happy to help. We want your shopping experience with Naaz Attire to be as smooth and enjoyable as possible.